Frequently asked questions

Shipping

1. How do I track my package?

⭐Aolon: You can send an email to 📨service@aolon.net track your package information.

Also, you can click 👉Track Your Order link on our website.

2. Do you ship worldwide?

⭐Aolon: Yes, we ship worldwide and free shipping over $25 USD.（48 major countries and regions）

3. Where your ship goods from?

⭐Aolon: Normally we ship the goods from Aolon HongKong Origin, meanwhile, we also have warehouse in Europe, USA, UK, Germany, Canada, Australia, Japan, Russia, Southeast Asia, etc. It depends on the situation of stock.

4. What does the shipping cost?

⭐Aolon: We offer free shipping over $25 USD to the following 48 countries：

  • North America (USA, Canada, Mexico)
  • South America (Brazil)
  • Oceania (Australia, New Zealand)
  • Western Europe (UK, France, Ireland, Netherlands, Belgium, Luxembourg, Monaco)
  • Eastern Europe (Russia, Ukraine, Lithuania, Belarus, Kosovo)
  • Northern Europe (Denmark, Norway, Finland, Sweden, Iceland)
  • Central Europe (Germany, Switzerland, Poland, Austria, Hungary, Czech Republic, Slovakia)
  • Southern Europe (Spain, Italy, Portugal, Greece)
  • West Asia (Saudi Arabia, United Arab Emirates, Turkey, Israel)
  • East Asia (Hong Kong Special Administrative Region of China, Japan, Korea)
  • Southeast Asia (Indonesia, Philippines, Singapore, Thailand, Malaysia, Vietnam)
  • South Africa (South Africa)

      Aolon's logistics reach the world, orders of less than $25 USD will cost $5 USD for shipping, and countries outside 48 countries will pay an additional $10 for local delivery.

      5. What is the shipping time?

      ⭐Aolon: We will ship the goods within 24 hours of your payment confirmation and test the goods before shipment.

      • Delivery times in Europe and Asia: 3~8 working days.
      • Delivery times in America, Oceania: 6~12 working days.
      • There will be a delay in the delivery of weekends or holidays.
      • The specific delivery times depend on the logistics delivery efficiency of different countries.
      • The local delivery times for island countries can't be guaranteed.

      Payment & Ordering

      1. I am worried that the payment is not safe, I want to transfer money to Aolon via PayPal.

      ⭐Aolon: You can transfer money to us via the official address of PayPal below:
      https://www.paypal.me/aolon

      2. If I don't have a credit card and I don't have a PayPal account, what should I do?

      ⭐Aolon: You can register a PayPal e-wallet with your bank card via the official link below:
      https://www.paypal.com/welcome/signup/#/email_password

      3. What payment terms you can accept?

      ⭐Aolon: 💳We can accept PayPal, Visa, MasterCard, AmericanExpress, Discover, DinersClub, etc.

      4. My payment was declined, why?

      👉Credit Card Payment Guide
      If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), etc.

      In any event, by calling your issuing bank they can tell you why the card is declining.

      Solutions: Try a different credit card or try using PayPal as your checkout method.

      5. How do I cancel my order?

      ⭐Aolon: Only unshipped orders may be canceled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if the card is charged.

      4. My information is securing using this site?

      ⭐Aolon: Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

      6. What if my address is wrong?

      ⭐Aolon: If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.

      Return & Refunds

      1. What items are returnable?

      • Within 30 days of the order date
      • In original condition: resell-able
      • Unused or undamaged
      • In the original packaging

      2. How do I return a product?

      ⭐Aolon: Once you have alerted us you wish to make a return through email contact. We will email you a link to start the easy return process.

      3. What is your refund policy?

      Our complete 👉Return Policy is located at the bottom of the site.

      4. How will you refund me?

      💰The refund will go back onto the same card you used to place the order for us, Please allow 3-5 days for the funds to show in your account.

      About Aolon

      "Aolon" is a Global Smart Technology Brand with leading design, focusing on Smart Wearable, GPS Tracker, FunRun Device, Smart Home, Smart Audio, Creative Gift, etc.

      "Aolon" adheres to the core values of "Creative, Fashion, Individuality, Comfort and Pleasure" and promises to bring technology-rich creativity to every user.

      Contact Us

      If you have any questions or concerns, please do not hesitate to contact us. 
      Aolon Service Team would love to hear from you, send Email to: 

      📨service@aolon.net